So I mentioned last Friday that we went to Rubios for lunch. I didn't mention, however, that they jacked up our order.
I'll have the two grilled fish tacos on flour tortillas and beans and rice instead of beans and chips.
I got two grilled fish tacos on corn tortillas, chips, and beans.
No, I asked for flour tortillas. I also asked for rice and beans instead of chips and beans. I gave up chips for Lent.
I got two grilled fish tacos on flour tortillas, chips, and beans.
No, I asked for rice and beans, not chips and beans. I gave up chips for Lent. I just said that to you three minutes ago.
I got a small container of rice to go with my chips and beans. At that moment, I realized that my order must be extra tricky and was cool with what I got.
But I'll be damned if my receipt didn't say Tell us what you think along with the RubiosFeedback.com URL and a pass-code that referenced my specific order. When I got back to work, I went to the website.
Question number 1. Was your order filled correctly?
Question number 2. Were we able to fix your order?
There was a lot of questions like that. I gave them high marks for a clean restroom, but blew them up for accuracy of order, friendliness while fixing your order, etc. At the end of the survey, they ask for your name, phone number, and address for a monthly drawing. I put my work contact info.
Today, I got a call from Marina, one of the managers. She said that she would like to make it up to me and asked if I'd be willing to give them another try.
Sounds great! But then she said this:
I'll make sure all of the cashiers know your name for when you come in...
No thanks. I used to work in food service...
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